Customer Service Representative- Portland

Geary Pacific Corporation•Portland, OR

3d•Onsite

About The Position

Geary Pacific Corporation is seeking a friendly, motivated Customer Service Representative to serve as an initial point of contact for customers and help HVAC contractors find products, information, and solutions. The role works with customers, branch teammates, and suppliers in a fast-paced environment, providing product assistance and accurate customer service while developing HVAC product and industry knowledge. The representative handles customer-facing sales and service tasks, order processing, product research, account setup, payments, showroom support, order picking, and inventory work. The role also assists warehouse operations and collaborates with branch and warehouse teams to support a smooth customer experience. Geary Pacific describes its team culture as supportive and offers opportunities to develop skills, learn the HVAC industry, and grow with the company.

Requirements

Strong customer focus and a friendly, professional approach.
Strong communication, organization, and problem-solving skills.
Basic computer skills and ability to learn new software.
Ability to manage multiple priorities while maintaining accuracy.
Willingness to learn HVAC products, applications, and company procedures.
Ability to work in a busy environment, take initiative, and collaborate with a team.

Nice To Haves

Previous customer service, sales, or HVAC industry experience.
HVAC product knowledge.

Responsibilities

Provide friendly, knowledgeable service to customers in person and over the phone.
Process sales orders, quotes, bids, returns, and warranty credits.
Answer product questions and help customers find appropriate parts and solutions.
Research products, specifications, and system matchups using company resources.
Manage backorders, open orders, pending orders, and delivered orders.
Set up new customer accounts and process payments accurately.
Support showroom merchandising, stocking, labeling, and organization.
Pick showroom and customer orders accurately and efficiently.
Assist warehouse operations with receiving, stocking, and inventory management.
Perform regular inventory cycle counts and maintain inventory accuracy.
Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
Work collaboratively with branch and warehouse teams to provide a smooth customer experience.
Build strong relationships with customers and teammates and contribute to branch success.
Continue developing product knowledge and industry expertise.