Customer Service Representative- Portland
About The Position
Geary Pacific Corporation is seeking a friendly, motivated Customer Service Representative to help HVAC contractors find the products, information, and solutions they need. As an initial point of contact, the representative serves customers in person and over the phone, working with branch teammates and suppliers in a fast-paced environment. The role involves customer service and sales support, product research, order processing, showroom upkeep, and assistance with warehouse and inventory operations. The company offers a supportive team culture, product and industry training, and career development opportunities.
Requirements
- Basic computer skills and ability to learn new software.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy.
- Willingness to learn HVAC products, applications, and company procedures.
- Customer-focused, friendly, and professional approach.
- Attention to detail and commitment to accuracy and organization.
- Comfort communicating with customers in person and over the phone.
- Ability to work in a busy environment, take initiative, and help across the team.
Nice To Haves
- Previous customer service, sales, or HVAC industry experience.
- HVAC product knowledge.
Responsibilities
- Provide friendly, knowledgeable customer service in person and over the phone.
- Process sales orders, quotes, bids, returns, and warranty credits.
- Answer product questions and help customers identify suitable parts and solutions.
- Research products, specifications, and system matchups using company resources.
- Manage backorders, open orders, pending orders, and delivered orders.
- Set up customer accounts and process payments accurately.
- Support showroom merchandising, stocking, labeling, and organization.
- Pick showroom and customer orders accurately and efficiently.
- Assist with warehouse receiving, stocking, and inventory management.
- Perform regular inventory cycle counts and maintain inventory accuracy.
- Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
- Collaborate with branch and warehouse teams to provide a smooth customer experience.
Benefits
- Medical, dental, and vision insurance
- Life and long-term disability insurance
- 401(k) with company matching
- Paid vacation
- Paid personal time
- Paid holidays
- Product and industry training
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
