Customer Service Representative

dormakaba Brazil•Chino, CA

19h•Onsite

About The Position

dormakaba is seeking a Customer Service Representative based in Chino, CA. The Customer Service Representative is responsible for providing service and support to customers through phone and email interactions and/or order processing activities. The individual will be responsible for assisting customers with the ordering process including, processing, verifying, and changing orders when necessary while delivering a pleasant experience that will foster a lasting relationship between the customer and Alvarado.

Requirements

High school diploma/GED equivalent with 2+ years of related experience or associate’s degree in business
Strong verbal and written communication skills
Proficient in Microsoft Office applications, Outlook, Word, and ability to learn ERP systems

Nice To Haves

Previous manufacturing experience

Responsibilities

Builds relationships and positively interacts and communicates with customers, both internal and external
Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
Answers incoming customer calls or emails regarding orders, invoices, product, and other general inquiries
Maintains a high level of professionalism with customers and establishes a positive rapport with every caller
Works with leadership to stay updated on product knowledge and be informed of any changes in company programs and policies