Customer Service Representative (Onsite)

Alleguard•Toronto, ON

47d•Onsite

About The Position

We are looking for a Customer Service Representative (CSR) that knows a customer service department top to bottom including keen order entry skills. This is a "hands on" position. At Alleguard. our CSR will enter customer orders, act as a customer liaison, provide product information, and resolve any emerging problems that our customer accounts might face, doing so with accuracy and efficiency. We are looking for someone who is genuinely excited to help customers and solve issues that may come up from time to time. Must be highly attentive to detail and have natural problem-solving skills. Successful candidates can independently work in an accurate and efficient manner and are self-motivated to work proactively. Our ideal candidate will be a team player, working to efficiently manage an integral piece of our process flow, while ensuring excellent service standards, responding efficiently, and maintaining high customer satisfaction. Our goal is to serve our customers to the highest standards. Our employees will always go above and beyond the call of duty to ensure our customer is receiving the best service in the industry. Both internally and externally, our employees are committed to finding ways to continuously improve themselves and our company to always find a way to better serve our customers.

Requirements

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with ERP systems and practices
Ability to work in a fast paced, high-pressure environment
Ability to learn quickly and manage large numbers of customers, products, pricing and inventory levels
Strong verbal/written communication and interpersonal skills required
Strong computer skills including Windows-based programs such as Excel, PowerPoint, Word, and Outlook is required
Strong presence, capable of engendering trust and confidence with customers and all elements of the workforce
Detail-oriented, well organized, and a proven ability to multi-task.
Ability to work both independently with minimal supervision and collaboratively in a team
5+ years previous experience in customer service within a fast-paced environment

Nice To Haves

Bachelor's degree preferred
Preference to local candidates

Responsibilities

Accurately and efficiently process customer orders into ERP using the right procedures and protocol
Prioritize incoming calls and e-mail inquiries/orders
Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
Coordinate orders with production and facilitate the shipping of products from one destination to another
Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
Prepare loads for shipment, Bills of Lading and Custom Invoice
Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
Continually review freight costs and transportation rates to keep costs down where possible
Resolve customer complaints; investigate and take action to resolve
Fulfill requests for samples/catalogs