Customer Service Representative
About The Position
EXACTA Land Surveyors is a leading provider of residential and commercial land surveying services across multiple states. The CSR Support role is a vital part of the Client Services team, dedicated to delivering fast, easy, and reliable service. This position involves administrative and client-facing tasks such as managing calls, conducting research, and processing orders using proprietary systems. The ideal candidate will be a clear communicator with a positive attitude, strong attention to detail, and the ability to multitask effectively in a dynamic and collaborative environment.
Requirements
- High School Diploma or equivalent
- Minimum 3 years of direct customer interaction (retail, food service and office)
- Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace
- Strong verbal and written communication skills
- Highly organized with excellent time management and follow-through
- Detail-oriented with a strong commitment to service accuracy
- Ability to work independently and solve problems proactively
- Comfortable managing multiple priorities in a fast-paced, team-based environment
- Professional demeanor, positive attitude, and client-focused mindset
- Strong commitment to integrity, confidentiality, and company values
Nice To Haves
- Experience using proprietary or cloud-based software systems preferred
Responsibilities
- Answer and route incoming calls promptly and professionally; take and distribute messages as needed.
- Prioritize and complete tasks in line with critical deadlines and service expectations.
- Accurately organize and maintain digital files and documentation for client orders.
- Draft and format internal and client-facing communications using Microsoft Office tools.
- Greet and direct visitors in a courteous and professional manner.
- Prepare and process memos, correspondence, and documents.
- Resolve client and team inquiries quickly and professionally, always maintaining a service-first approach.
- Foster strong working relationships with colleagues, leadership, and clients.
- Apply creative thinking and problem-solving skills to resolve client needs while maintaining alignment with company policies and service standards.
- Support ongoing business needs with a focus on safety, professionalism, and ethical conduct.
- Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
- Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.
Benefits
- Competitive Salary
- Medical/Dental/Vision Insurance
- Company Sponsored Life & Disability Insurance
- Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
- Health Savings Account
- 401(k) with company match
- Paid Holidays
- Paid Time Off
- Childbirth Recovery Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
