Customer Service Representative

National Dentex Labs•Hawthorne, CA

8h•Onsite

About The Position

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at West Coast Dental in Hawthorne, CA, for a temporary Customer Service Representative. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional Saturday and Sunday, and subject to change from time to time.

Requirements

Must be able to read, write, speak and understand English.
Must have computer skills including typing and familiarity with Microsoft Office products.
Verbally communicate via telephone-maintaining a positive demeanor.
Verbally communicate with all levels of staff-maintaining a positive demeanor.
Have the ability to take initiative.
Must have excellent listening skills.
Must have attention to detail and accuracy.

Nice To Haves

Experience in a dental environment.

Responsibilities

Answer phones in a timely manner.
Process outgoing calls in a timely manner.
Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
Analyze remakes by customer and ensure any issues are resolved.
Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database.
Schedule FedEx pickups when necessary and check FedEx tracking for individual offices.
Submit new doctors to LMS.
Responsible for assisting Accounting and Sales with pricing and pricing requests.
Manage and set up new accounts.
Customer retention.
All other duties as assigned.