Customer Service Representative - Immediate Hiring

EMS • Omaha, NE

11d • Onsite

About The Position

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. Come be a part of an exciting and growing team! Agents will provide excellent service and assist inbound callers. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Requirements

• Above average customer service skills
• Strong verbal communication skills when interacting with customers and co-workers
• Friendly and energetic attitude
• Computer knowledge and Internet skills
• Ability to navigate between multiple computer screens/tabs
• Quick learner with ability work independently
• Ability to work both as an individual and as a team member
• 3:00pm-Midnight Sunday-Thursday or Tuesday-Saturday schedule required
• Ability to work in office (Location: 120th & Maple area)

Nice To Haves

• High school Diploma or equivalent
• Familiarity with phone Apps, Internet, Email, and Microsoft Office
• Previous call center experience preferred

Responsibilities

• Assist inbound callers.
• Maintain a strong relationship and communication between EMS and our client’s account procedures.
• Manage priorities.

Benefits

• Paid on-the-job training
• Medical, dental, vision, and life insurance benefits
• Causal dress attire
• Individual work spaces
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED