Customer Service Representative

Export Packers•Brampton, ON

14d•CA$50,000 - CA$60,000•Hybrid

About The Position

Export Packers Company Limited is seeking a customer-focused and detail-oriented Customer Service Representative to support its Retail Sales team. This role is crucial for ensuring the accurate and timely execution of customer orders and providing exceptional service to retail customers. The representative will act as a key liaison between customers and internal departments, managing order fulfillment, maintaining customer and pricing information, handling inventory-related activities, and resolving issues to ensure a seamless customer experience. The company is a privately owned family business established in 1937, based in Ontario, Canada, and has grown into a global food expert.

Requirements

2+ years of experience in customer service, sales support, order management, or a similar role, preferably within the food or consumer packaged goods industry.
Strong customer service and relationship management skills with the ability to communicate professionally with internal and external stakeholders.
Advanced proficiency in Microsoft Excel and strong data entry skills with a high degree of accuracy.
Strong mathematical aptitude, including the ability to work confidently with weights, measurements, pricing, and calculations.
Highly organized with exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.
Strong analytical, problem-solving, and administrative skills with sound business judgment.
Collaborative team player with a proactive approach and commitment to delivering high-quality work.

Nice To Haves

Post-secondary education in Business Administration, Supply Chain, or a related field is an asset.
Experience working with ERP systems; Microsoft Dynamics NAV/Business Central experience is an asset.
Knowledge of EDI processes, inventory management, purchasing, production planning, or accounts receivable is considered an asset.

Responsibilities

Manage the end-to-end order process for retail customers, ensuring accurate order entry, timely processing, and exceptional customer service.
Serve as the primary point of contact for retail customer inquiries, resolving issues and providing timely updates to ensure customer satisfaction.
Maintain and update customer account information, pricing, contracts, and Electronic Data Interchange (EDI) records, ensuring accuracy within the ERP system.
Analyze sales, inventory, and order data to identify shortages, monitor inventory levels, and support customer fulfillment requirements.
Work closely with Operations to coordinate customer deliveries, monitor incoming containers, and track direct shipments to ensure on-time delivery.
Process customer rebate programs and maintain accurate supporting documentation.
Assist with investigating customer deductions, identifying root causes, and supporting timely resolution.
Generate and distribute regular reports for retail customers, including sales, inventory, rebates, and other operational metrics.
Prepare general correspondence and maintain accurate customer records and documentation.
Support the Retail Sales team with administrative activities, special projects, and other duties as assigned.
Other duties as assigned.