Customer Service Representative

Aero Industries Inc•Indianapolis, IN

just now•Onsite

About The Position

Aero Industries is seeking a customer-focused, detail-oriented professional for the role of Customer Service Representative. This position serves as a key point of contact for customers, assisting them with product questions, orders, delivery timelines, and resolving any issues that arise. The role involves taking ownership of customer needs, communicating proactively, and collaborating with various internal teams to ensure order accuracy and customer satisfaction. This is an opportunity to build strong customer relationships and become a trusted resource within the company.

Requirements

High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting.
Proficiency with computers, Microsoft Office and other customer service software, experience with ERP/MRP a plus.
Problem solving skills and attention to detail.
Team player with a customer focused attitude.
Strong time management, including the ability to organize and manage multiple priorities in a fast-paced environment.
Must always maintain a positive and professional attitude with customers and internal personnel.
Advocate of process improvement.
Commitment to company values.
Ability to work overtime as needed to support department goals.

Nice To Haves

Associate or bachelor's degree.
Experience with ERP/MRP.

Responsibilities

Serve as a primary point of contact for customers through phone, email, and other communication channels, providing timely and professional support.
Accurately enter and manage customer orders while ensuring expectations related to pricing, lead times, shipping, and delivery are clearly understood and communicated.
Proactively communicate with customers when expectations, timelines, or order requirements change.
Assist customers with product information, order status, availability, and delivery schedules.
Develop a strong working knowledge of Aero’s products and solutions, continuously building product expertise.
Partner with Manufacturing, Materials, Scheduling, Shipping, IT, Sales, and other departments to communicate customer needs and support timely order fulfillment.
Take ownership of customer concerns and complaints, working toward effective solutions and positive outcomes.
Maintain accurate records of customer interactions, orders, issues, and feedback.
Collaborate with Sales and Marketing to share customer feedback, recurring concerns, and market insights.
Identify opportunities to improve customer service processes, communication, and the overall customer experience.
Help maintain accurate system information, including published price lists, parts lists, and product configurators, in partnership with Sales Management.
Follow company policies, procedures, and customer service standards in all interactions.