Customer Service Representative
About The Position
U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. In this role, you will be the face of U-Haul's exceptional service, assisting customers with their needs, inspecting and maintaining equipment, and using technology to manage equipment dispatch and returns. This position provides on-the-job training and offers the opportunity to start quickly with fast pay, including paid working interviews and hiring bonuses. The role involves assisting customers both inside and outside the U-Haul center, utilizing smartphone-based U-Scan technology, moving and hooking up equipment, cleaning and inspecting equipment, answering customer questions, preparing invoices, and potentially installing hitches and trailer wiring, filling propane, and driving a forklift, with certifications provided. Continuous education is available through U-Haul University.
Requirements
- Valid driver’s license and ability to maintain a good driving record.
- High school diploma or equivalent.
- Applicants must be legally authorized to work and must not require employer sponsorship.
- Must not use nicotine products (in specific states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington).
Nice To Haves
- Mechanical background is a plus.
Responsibilities
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Participate in ongoing continuous U-Haul education through U-Haul University.
Benefits
- On-the-job education
- Paid working interviews
- Hiring bonus ($100)
- $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
