Customer Service Representative

Palmetto State Armory L • Oklahoma City, OK

8h • Onsite

About The Position

The Customer Service Representative handles customer inquiries and complaints with the highest degree of courtesy and professionalism to resolve outstanding issues. This position provides alternative solutions where appropriate for sales orders, returns and/or repairs with the objective of retaining customer business. Customer Service Representatives demonstrate continuity by ensuring all platforms and systems are updated as required that provides data for further analyzing. This position utilizes critical thinking skills, as well as decision making skills for prompt resolution that has a positive ending result for the customer and the company.

Requirements

• High School Diploma or equivalent
• Proficient experience operating a computer in several different platforms.
• Excellent oral, written, and leadership skills.
• Time management & organizational skills are essential.
• Maintain confidentiality as required.
• Must have a designated work area that is noise and distraction free (Photos will be required for verification of this requirement.)
• Must provide your own internet with a minimum of 50 MBPS.
• Must have a minimum of 2 years Customer Service Call Center experience.
• Must be at least 18 years of age.
• Must pass a Customer Service Assessment prior to being scheduled for an interview.
• Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception.
• Applicants must provide information for export control screening, which will be reviewed for compliance.

Nice To Haves

• Firearms experience
• PSA Manufacturing experience

Responsibilities

• Responsible for providing real time information regarding sales orders, repairs and returns to the customer.
• Provide "One Call" resolution to customers who have additional needs regarding their order, replacement, or accessories.
• Continually maintain working knowledge of all company products, services and promotions and proactively seek out further training and knowledge base if needed.
• Ensuring a proactive approach is taken in corresponding with customers regarding any order they may have.
• May be required to work in one or multiple queues/skill sets over various customer contact channels, including email, chat, and phone, depending on the customer needs.
• Illustrate critical thinking by ensuring all resources that have been provided are utilized and updated in real time prior to escalating any customer to a higher level.
• Prioritize customer orders by ensuring all Key Performance Indicators are met by continuing to request necessary information required for customer satisfaction, up to escalation, if needed.
• Continuously demonstrate willingness to assist in all aspects of our customer life cycle upon completion of training.
• All other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees