Customer Service Representative

UnitedHealth Group•Tampa, FL

2d•$16 - $29•Remote

About The Position

This position is Remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY, OK. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Customer Service Representative position is full-time based on an anticipated schedule of (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift. We offer 3 - 4 weeks of paid training where 100%25 attendance is required. The hours during training will be 8:00 am - 5:00 pm CST from Monday - Friday with break and lunch times set by the business. Being on camera will be required 100%25 during training and as requested by leadership. When on camera, you must be visible from your shoulders up. Training will be conducted virtually from your home. Shift bids (schedule reassignments) occur 1-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking. For more information on a day in the life of a Customer Service Representative please review this link: Day In the Life of Customer Service V2 For Interviews - (kaltura.com) Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
Ability to attend 3 - 4 weeks of training with 100%25 attendance and ability to be on camera throughout duration of training
Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time from Sunday - Saturday, including the flexibility to work occasional overtime and weekends

Nice To Haves

Call Center experience
Experience with a virtual learning environment
Experience in working with Digital platforms and systems (Web, Chat, Email)
Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)

Responsibilities

Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits
Ask appropriate questions and listen actively while documenting required information in computer systems
Occasionally make outbound calls to customers for follow-ups