Customer Service Representative (Call Center)

The Michelle Martin Group•Chesapeake, VA

1d•Onsite

About The Position

As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to problem solve quickly and efficiently will assist in providing a positive experience for callers. The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make a positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.

Requirements

Strong telephone etiquette and a drive for success
Customer focused and motivated demeanor
Calm and professional demeanor
Proficient computer skills
Exceptional verbal communication and active listening skills
Ability to multitask and thrive in an ever-changing environment
Quick problem-solving skills and a growth and solutions-oriented mindset to solve evolving work issues

Nice To Haves

1-year related experience preferably within a call center environment
A genuine passion for helping others who may have disabilities and creating positive experiences over the phone
Associates degree or some college

Responsibilities

Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!)
Communicate well via phone to ensure efficient scheduling and provide updates on rides, manifest.
Maintain customer information within company software (call center software)