Customer Service Representative

Quincaillerie Richelieu Ltee • Ottawa, ON

62d

About The Position

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu Hardware is looking for a Customer service representative for the Ottawa, Ontario

Requirements

• Reliable, motivated, and eager to learn
• Excellent interpersonal skills
• Ability to prioritize and complete work independently
• Ability to work under pressure and in a fast‑paced environment
• Strong attention to detail and accuracy
• Bilingual: French: Advanced, English: Excellent
• Flexibility and adaptability
• Proficient with computers, Microsoft Office Suite, and general knowledge of ERP software
• Ability to lift 13.6 kg
• Excellent communication skills (both oral and written) in French and English.
• Strong listening skills and a respectful approach in all interactions (phone, email, in person).
• Ability to quickly assess client needs and propose appropriate solutions.
• Capacity to manage multiple files simultaneously while maintaining rigorous follow‑up.
• Strong organizational skills and efficiency, even under pressure.
• Collaborative mindset and ability to work as part of a team to ensure seamless service.
• Energy, initiative, and a results‑oriented attitude.

Responsibilities

• Receive and enter customer orders; coordinate based on product availability
• Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
• Confirm delivery site address and any additional transport or delivery information
• Organize and process customer payments
• Track and handle order and delivery issues to resolve them or escalate according to company policy
• Prioritize and coordinate customer shipments when our truck is being used
• Assist customers, when needed, when they come to pick up their orders
• Prepare the documentation required for processing customer orders
• As product knowledge increases, communicate with customers by phone and email to promote our products
• Prepare and organize courier/carrier pickups when necessary
• Receive products in the ERP system when required
• Perform daily administrative tasks, including filing and answering phone calls when needed
• Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary

Benefits

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed