Customer Service Representative

Neapco•Beatrice, NE

13d•Onsite

About The Position

Since 1921, Neapco has been a leading supplier of innovative driveline solutions to original equipment manufacturers and the global automotive industry. Neapco designs, manufactures, and distributes high quality, cost-effective OEM and aftermarket driveline products for automotive, light truck, heavy truck, off-road, off-highway, agriculture, and industrial applications. Recognized by Crain’s List in recent years, including Crain’s Fast 50 in 2020 and Crain’s Private 200 in 2021, and honored with multiple Supplier Quality Awards, Neapco’s agile, passionate, and diverse approach fuels a relentless focus on establishing, maintaining, and strengthening enduring professional partnerships. As we move forward into our new century, Neapco continues our long tradition of quality and excellence by placing team members first, from safety and personal enrichment to professional development! Neapco is seeking a results-driven individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for all customer communication and maintaining customer relations through positivity, professionalism and accuracy. This position will report to the Customer Service Manager and is based at our Components location in Beatrice, Nebraska. It is extremely important this team member be aligned with Neapco’s Core Values of Partnership, Passion, Agility, Teamwork, Integrity, and Diversity and Neapco’s Sustainability and Corporate Social Responsibility goals and objectives. Compensation dependent upon qualifications.

Requirements

Proficiency in Microsoft Office suite (Word, Excel, Outlook) required
English speaking skills required; Spanish speaking skills highly preferred
Excellent verbal and written communication skills with high-level attention to detail
Excellent organizational skills and proven ability to multi-task
Excellent work history, attendance, initiative and drive to succeed
Maintain excellent communication and relationship with others; be a team player; maintain a positive attitude
Foster a team-oriented environment
Two or more years of customer service experience preferably in the Automotive Aftermarket
High school diploma/GED equivalent.

Nice To Haves

Some college or bachelor’s degree preferred

Responsibilities

Respond and communicate on all customer communication avenues such as phone, internet chat and e-mail in a timely manner
Engage in and maintain customer relations through positivity, professionalism and accuracy when addressing daily customer matters
Responsible for maintaining customer territory to include inquiries, orders, shipments, tracking payments, and returns
Provide feedback to internal team and Regional Sales Managers on issues and customer concerns
Troubleshoot customer concerns and issues
Effective communication across multi-departments within the company
Achieve established goals or deadlines set for the department
Complete all required paperwork and data entry
Assist with other projects or duties as assigned