Customer Service Representative

University Health Network • Vaughan, ON

13d • CA$23 - CA$29 • Onsite

About The Position

Altum Health is seeking a Customer Service Representative (CSR) to support our amazing team of clinicians and administrative professionals at our Vaughan clinic. As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

Requirements

• Completion of High School education required
• One (1) year or more of related experience required
• Previous on-the-job word processing and spreadsheet experience required
• Excellent interpersonal and customer service skills required
• Good verbal and written communication skills
• Good organizational, time management and prioritization skills required
• Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
• General knowledge of office practices, processes and procedures required
• Ability to deal effectively with difficult clients and conflicting situations required
• Ability to anticipate and tune-in to customer’s unique needs required
• Ability to produce high quality work in accordance with Hospital standards
• Flexibility required to keep pace with an ever-changing environment

Nice To Haves

• Completion of Office Administration certificate or diploma preferred
• experience working in a Microsoft Office software environment an asset
• Experience working in a health care environment an asset
• Knowledge of medical terminology an asset
• Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset

Responsibilities

• Performing customer service responsibilities
• Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
• Providing clerical support services
• Performing other duties consistent with the job classification as required

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED