Customer Service Representative
About The Position
National Seating & Mobility (NSM) provides complex rehabilitation seating, mobility, and positioning systems across Canada. They specialize in personalized mobility solutions to enhance independence, safety, and comfort for clients with mobility challenges. The company aims to empower individuals, provide reassurance to families and caregivers, and offer exceptional clinical support to therapists and healthcare professionals. This role is for a Customer Service Representative who will interact with clients, provide support regarding medical equipment, and resolve issues to ensure client satisfaction.
Requirements
- Experienced in managing high-volume customer interactions across multiple channels, including in-person visits and multi-line phone systems.
- Proficient in maintaining and updating internal IT systems and databases to ensure accurate client records and documentation.
- Offer and create solutions based on client’s enquiries
- Proven track record of identifying customer needs and delivering tailored solutions for technical products and services.
- Skilled at coordinating daily schedules and managing multiple competing priorities in fast-paced environments.
- Strong active listening and organization skills, with a commitment to maintaining a professional demeanor in all client interactions.
- Advanced user of Microsoft Outlook and Excel for professional correspondence and data organization.
Responsibilities
- Greet and assist in-store customers, providing expert guidance in selecting suitable medical equipment.
- Assist customers with the selection of suitable equipment.
- Resolve patient inquiries via phone, offering tailored equipment solutions and coordinating home deliveries.
- Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
- Organize and schedule specialized repair services for complex medical equipment, including wheelchairs and patient lifts.
- Prepare professional quotes, manage email correspondence, and process customer orders to ensure seamless business operations.
- Track and retrieve high-demand equipment across multiple locations to ensure constant availability for patients.
- Administer the end-to-end equipment reservation and rental process, ensuring strict adherence to detail and technical accuracy.
- Maintain meticulous client records, including work orders, billings, and detailed service histories.
Benefits
- Employer-paid benefits
- RRSP matching program
- Generous paid time off
- Company-sponsored events
- Branded company attire
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
