Customer Service Representative

RelaDyne LLC • Everetts, NC

21d

About The Position

We're looking for a Customer Service Representative who is passionate about delivering exceptional service, thrives in a fast-paced environment, and enjoys helping customers find solutions. In this role, you'll serve as a trusted point of contact, providing timely, accurate support while building positive customer relationships and collaborating with internal teams to ensure an outstanding customer experience.

Requirements

• 1 year of experience in a high-volume customer service and data entry environment.
• 1 year of recent experience handling customer phone interactions in a corporate setting.
• Intermediate math skills.
• Proficiency in Microsoft Excel and Outlook.
• Typing speed of at least 30 words per minute.
• Excellent written and verbal communication skills, including strong spelling and grammar.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong problem-solving skills and a positive, customer-focused attitude.
• Receptive to feedback with a willingness to learn and grow.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Nice To Haves

• Experience in the transportation or logistics industry.
• Experience using SAP.
• Previous customer service phone support experience.

Responsibilities

• Manage assigned work efficiently using Salesforce.
• Handle incoming and outgoing customer phone calls and monitor shared email inboxes.
• Respond to customer inquiries and collaborate with internal departments to resolve service-related questions.
• Research customer accounts and identify account-specific requirements.
• Process account updates, corrections, and invoice adjustments accurately.
• Support the sales team by responding to questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality expectations.
• Perform additional duties and special projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed