SJHP GS/MBI CUSTOMER SERVICE REPRESENTATIVE M-F 8A-5P
San Juan Regional Medical Center•Farmington, NM
•Onsite
About The Position
The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical staff. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner. This role requires demonstrating self-confidence, adaptability, and personal initiative. The work environment is guided by SJRMC's values: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality.
Requirements
- High school diploma or GED
- Must be able to see with corrective eyewear and hear clearly with assistance
- Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely
- Constant use of the computer and keyboard
- Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently
Nice To Haves
- Previous receptionist, clerical and/or secretarial experience preferred
Responsibilities
- Consistently exceeds customer service expectations
- Strong data entry and computer skills
- When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding
- Understands and follows policy and procedure
- Builds productive interpersonal relationships in every encounter
- Demonstrates teamwork
- Actively participates in the department
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
- Other duties as assigned
- Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
- Effectively copes and strives for balance when caring for acutely ill patients and families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
