Customer Service Representative

Ashley Furniture Industries•Fremont, CA

10h•$18 - $22•Onsite

About The Position

The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction. Duties include processing sales orders, handling payments, managing store administration tasks, and offering clerical support for accounting functions. By delivering an effortless and enjoyable shopping experience, this position contributes to building strong customer relationships and driving business growth.

Requirements

Legally authorized to work in the US.
At least 18 years old
High school diploma or equivalent
Knowledgeable Microsoft Office Suite and system transactions
Maintain reliable attendance
Thrive in a team environment

Nice To Haves

1 year of customer service, office, and/or administrative experience, preferred
Ability to work flexible hours, including weekends and holidays

Responsibilities

Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
Assist with store opening and closing procedures, including cash balancing and daily checklists.
Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
Complete any additional tasks as assigned by management