Customer Service Representative

U-Haul • Edmonton, AB

3d • Onsite

About The Position

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional service and ensuring they receive the assistance they need for their moving journeys. Responsibilities include inspecting and maintaining equipment, using technology to manage equipment rentals and returns, and educating customers on U-Haul products and services. This position includes on-the-job training and offers opportunities for career advancement.

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• People person
• Motivated
• Ability to take initiative to complete tasks

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED