Customer Service
Leaders Furniture•Largo, FL
•Onsite
About The Position
As a Customer Service Representative in our “Solutions Center” your job is to find unique and creative solutions for each customer. Leaders Furniture is one of the largest Family-Owned casual furniture retailers in North America with 20 retail showrooms throughout Florida. Our #1 company goal is “A Happy Customer the First Time”. Search our reputation online and you will find it is the best in the furniture industry.
Requirements
- Customer Service or general Retail experience.
- A friendly and positive attitude.
- A general love for working with people.
- Professional verbal and written communication skills are essential to the role.
- The ability to work both independently and within a small team environment.
- The willingness and ability to continuously learn.
- A self-starter that takes the initiative to find the best solutions for each customer.
- A “Can Do” attitude with both fellow team members and customers.
Responsibilities
- Work with each customer in a personal one-on-one manner to ensure a happy customer.
- Continuous and effective communication with various aspects of the business, customers, store team members, distribution center and warehouse team members, vendors.
- Extensive phone and email work which requires strong verbal and written communication skills.
- Ability to learn and utilize multiple computer software systems.
- Handle and submit vendor warranty claims for customers.
- Collaborate with our in-house repair department on all customer repairs.
- Gain the knowledge to become a product expert to best service our customers.
Benefits
- Paid time off – after 90 days
- Health, Vision, Dental, Life, 401(k) with company match
- Extremely generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
