Customer Service Representative

Interstate Batteries • Dallas, TX

2d • Onsite

About The Position

As a Customer Service Representative (CSR), you bring value to the organization with your ability to handle customer situations, regardless of their difficulty, with grace and ease. The CSR must take ownership of every opportunity presented with a focus on first-call resolution with a servant’s heart and utmost integrity. The CSR will reinforce the foundation for the Enterprise by delivering quality solutions on a daily basis using Interstate Batteries’ Core Values to guide your behavior. The CSR’s actions will drive and deliver our “Win 6” philosophy.

Requirements

• Must be fluent in English with excellent verbal and written communication skills
• Demonstrate ability to communicate effectively, both oral and written, with all members of the team, distributorship personnel and store personnel
• Must possess superb telephone etiquette and have solid vocabulary and math skills
• Motivated, positive self-starter with pleasant personality and professional demeanor
• Must consistently display ability to interact and converse well with all personality types
• Use logic, reasoning and critical thinking to identify, research, and resolve various issues
• Must display solid organization and time management skills
• Display proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel)
• Dependable and consistent performance and attendance
• High school diploma or GED is required
• Accurate typing at least 35 words per minute
• Ability to multi-task while maintaining a high level of accuracy

Nice To Haves

• Fluent in Spanish is a plus
• Battery, automotive or industrial knowledge helpful but not required
• 1-2 year prior customer service experience preferred, with a proven track record of high standards and service ratings

Responsibilities

• Ensure Customer satisfaction by providing the support for all tester lease program related inquiries and needs
• Efficiently research, document, and process necessary information for Return Merchandise Authorizations (RMA)
• Provide product support and education for store personnel
• Effectively enter all contracts, sales, purchase and work orders
• Work and process all emails with accuracy and excellence within the established SLA
• Resolve shipment tracking and delivery issues, keeping in mind cost control measures
• Deliver excellence in researching and prioritizing customer service issues with the goal and objective of solving the issue and exceeding their expectations
• Produce and analyze reports on various metrics within the Testing & Charging organization
• Implement and monitor strategies developed to meet the objectives of the Interstate Battery Playbook and report the KPI results to key stakeholders

Benefits

• Comprehensive healthcare benefits
• company supported wellness program
• onsite fitness center
• Wide range of professional development opportunities, training, resources and tools
• Competitive pay and bonus structure
• saving and investment options that help you reach your financial goals and plan for your future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED