Customer Service Representative

Flow Control Group • Grand Prairie, TX

1d • Onsite

About The Position

Pumps and Controls, a wholesale water treatment equipment supplier based in Arlington, Texas, has been in business since June 1986. With over $2 million in inventory, they ensure customers have what they need when they need it. The company prides itself on its commitment to customer service, treating each order with care and professionalism. They offer knowledgeable staff and industry-leading products, with fast lead times and 97% same-day shipments. Their knowledgeable sales consultants understand customer industries and can assist with orders, questions, and concerns. Full product lines are available to qualifying distributors at wholesale pricing, with a dedication to putting the customer first. Pumps and Controls operates as a subsidiary within Flow Control Group (FCG), a leading solutions provider in North America for technically oriented products and services in flow control, fluid handling, process, industrial automation, and life sciences. FCG acts as an intermediary between over 3,000 suppliers and 15,000 customers across more than 90 brand companies and nearly 1,700 employees.

Requirements

• Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus).
• Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
• Strong phone communication skills and professional email writing abilities.
• Ability and willingness to learn about industrial products, applications, and supporting components.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude with a customer-focused mindset.

Nice To Haves

• Epicor Prophet 21 experience

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence.
• Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed