Customer Service Representative

Morris-Jenkins•Charlotte, NC

10d•Onsite

About The Position

As a Customer Service Representative (CSR), you will support customers who need help, whether they call in for maintenance or an emergency, you’ll be the hero to let them know help is on the way! You’ll educate customers about awesome products and services, playing an important role in getting this information to customers so they can make informed decisions. You’ll also process customer orders by logging details using tracking software for any orders and changes, and partner with other departments to ensure each customer gets the best experience possible.

Requirements

At least one (1) year experience in customer service
Excellent interpersonal & verbal and written communication skills
Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Must be able to remain in a stationary position, over 90% of time for the duration of the entire shift.
Be able to constantly operate a computer, phone, and other office equipment.
Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, have the ability to communicate with customers, de-escalate calls, educate customers on products/services, and the ability to complete tasks quickly while simultaneously speaking with customers.
Must maintain confidentiality with customer information.
Must have reliable attendance and flexible schedule availability