Customer Service Representative

Verdes Cannabis•Santa Fe, NM

50d•Onsite

About The Position

A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Requirements

Experience in cash handling and inventory management
Ability to multi-task and quickly prioritize tasks
Ability to handle high stress situations, ambiguity and changing priorities
Experience in inventory management and controls
Exceptional internal and external customer service and employee relations skills
Must be dependable, reliable, and motivated
Organization, time management, data entry and math skills

Responsibilities

Team player with strong communication and organizational skills
Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
Identify and assess clients’ needs to make proper product recommendations
Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
Maintain proper inventory stock on the sales floor and backstock, as needed
Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
Regular/reliable attendance is required
Keeping best interest of the company and co-workers in forefront of mind
Other duties as assigned