Customer Service Representative

Waste Connections • Lacey, WA

17d • $22 - $23 • Onsite

About The Position

Pacific Disposal, a Waste Connections company, is looking for a Customer Service Representative to join the team in Lacey, WA! This is a Monday-Friday, 8 am-4:30 pm position with a starting pay of $22-23/HR, depending on experience, with regular wage increases. Waste Connections offers stable opportunities for qualified and motivated individuals within a dynamic organization, providing competitive benefits and room for individual growth. The company operates with a decentralized structure and seeks energetic individuals with initiative and creativity.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 2 years experience in a customer service role.
• Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
• Excellent organizational, written, and verbal communication skills.
• Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.

Responsibilities

• Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems.
• Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes.
• Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders.
• Utilize software applications effectively, with proficiency in Microsoft Word and Excel.
• Provide exceptional customer service that fosters positive relationships and supports company reputation.
• Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally.
• Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate.
• Provide reception coverage as needed.

Benefits

• medical, dental, and vision insurance
• a flexible spending account
• long-term and short-term disability insurance
• life insurance
• a 401 (k) retirement plan
• unlimited opportunities to "Connect with Your Future."

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED