Warehouse Associate

Dal-Tile • San Jose, CA

1d

About The Position

Dal-Tile is seeking a Customer Service Representative to support customers through phone, email, and in-person interactions. The role includes guiding showroom visitors, helping them select products, providing samples, processing sales transactions, and coordinating effectively between the Company and its customers to ensure satisfaction.

The position also supports sales activity and order fulfillment by following up on quotes and inquiries, handling inbound and outbound calls, creating shipping orders and packing lists, maintaining customer and transaction records, and collaborating with Sales Representatives. The expected base pay at commencement is $17.84–$22.31 per hour; compensation may vary by location and job-related factors. The total compensation package may include additional incentives and company-sponsored benefits.

Requirements

• High school diploma or GED equivalency.
• At least 1 year of customer service experience.
• Excellent oral and written communication skills and the ability to interact effectively with individuals at all organizational levels.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Goal-oriented approach focused on excellent customer service.
• Strong interpersonal relationship-building skills.
• Proficiency with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented, with the ability to multitask, manage priorities, and manage time effectively.
• Ability to regularly lift 15–30 lbs and, at certain times, safely lift up to 70 lbs; items longer than 36 inches or weighing more than 70 lbs require a team lift.

Nice To Haves

• Experience focused on customer account management.

Responsibilities

• Provide customer service by phone, email, and in person.
• Build and maintain customer relationships.
• Guide showroom customers and assist them with product selection.
• Retrieve and provide product samples to showroom customers.
• Maintain accurate customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions and payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED