Customer Service Representative - Part Time

MidwayUSA•Columbia, MO

18d•Onsite

About The Position

This position is in seat, not remote. Located at our campus at 2200 N Rte J, Rocheport, Missouri 65279. Candidates must be available for at least 20 hours per week, with 8 of those hours on the weekend. Preferred Days: Mondays, Fridays, and one weekend day. MidwayUSA, a leading internet retailer of Shooting, Hunting, and Outdoor products has a great opportunity for you as one of our Customer Service Representatives! Working within our inbound call center, Customer Service Representatives, or CSRs, serve as a primary point of contact between our Customers and MidwayUSA. CSRs provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency. Customer Service Representatives can put themselves in our Customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate when they don’t have enough information to resolve Customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.

Requirements

Must be 18 years old or older.
Must be able to work at least one weekend day.
Must be available for at least 20 hours per week, with 8 of those hours on the weekend.
Outstanding attendance and punctuality.
Strong verbal and written communication and interpersonal skills.
Strong computer skills.
Works well under pressure.
Excellent time management skills and the ability to organize and manage multiple priorities.
Strong decision-making abilities.
Must be able to work in seat, not remote.
Must be able to work at our campus at 2200 N Rte J, Rocheport, Missouri 65279.

Nice To Haves

Available for at least 20 hours per week, with 8 of those hours on the weekend.
Preferred Days: Mondays, Fridays, and one weekend day.
Friendly, likable, well-spoken individual who enjoys helping Customers.
Team player, willing to go above and beyond to achieve goals.
Enjoys shooting, hunting, and the outdoors so they can serve our Customers who share those same interests.
Will enjoy working on a beautiful, well-maintained, state-of-the-art campus with buildings full of attractive shooting industry décor and taxidermy.
Outgoing and loves helping and dealing with people.
Possesses a friendly and helpful speaking voice and patient demeanor.

Responsibilities

Serve as a primary point of contact between our Customers and MidwayUSA.
Provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency.
Put themselves in our Customers’ shoes and advocate for them when necessary.
Troubleshoot and investigate when they don’t have enough information to resolve Customer complaints.
Achieve productivity and service standards.
Respond efficiently to Customer inquiries.
Maintain high Customer Satisfaction.