Customer Service Representative
About The Position
Are you passionate about pets and love connecting with people who feel the same? At Lucys Doggy Daycare & Spa Loop 1604, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you’re the right candidate, we’d love for you to join our team!
Requirements
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
- Team Player: Works together well with others to ensure all guests are cared for and pet parents are satisfied.
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills.
- Able to handle/transport dogs of all sizes by leash.
- Able to keep upright and busy throughout a hectic shift.
- Passion for working with animals a must!
Nice To Haves
- Previous experience in a customer service role preferred.
- A drive to meet and exceed client expectations is paramount.
Responsibilities
- Greet pets and their humans cheerfully upon arrival.
- Answer phone calls and emails with a positive attitude, providing information about boarding, grooming, and daycare services.
- Provide basic information about pet care and resort policies.
- Schedule appointments and manage reservations.
- Assist with check-ins and check-outs, ensuring pets have necessary items.
- Check dogs into daycare, boarding, and grooming.
- Contact veterinarians to obtain vaccine or other needed information.
- Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
- Communicate with grooming and kennel staff regarding dogs and their needs.
- Escort dogs to play areas/kennels/etc.
- Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, and cleaning windows.
- Keep the desk, papers, and other areas clean and organized.
- Be mindful of the appearance of the office and oneself from the client's perspective.
Benefits
- Discounted daycare and boarding for your own dog.
- Medical/vision/dental plans (for full-time employees).
- 401k (for full-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
