Customer Service Representative

Hawthorne Global Aviati • Tuscaloosa, AL

7h • Onsite

About The Position

Ascension FBO is seeking a Customer Service Representative interested in the business aviation industry and a customer-centric culture. This role is integral to providing an outstanding customer experience.

Requirements

• Minimum 2 years customer service experience
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel
• Stable job history

Nice To Haves

• Interested in working in aviation

Responsibilities

• Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees