Customer Service Representative (Public Service Representative 3)
About The Position
Help the Oregon Department of Fish and Wildlife fulfill its mission: To protect and enhance Oregon's fish and wildlife and their habitats for use and enjoyment by present and future generations. We are hiring for one full-time, permanent position located in Salem, Oregon. This position provides high‑quality customer service by responding to inquiries about fish and wildlife licenses, regulations, and agency services. The role supports license agents and customers through email, phone, and in‑person assistance, explains ODFW rules and statutory requirements, and troubleshoots issues with the Electronic License System (ELS). The position also monitors and reports system concerns to appropriate staff while supporting a variety of agency activities. NOTE: Due to the nature of this position, regular and consistent attendance is essential for this role.
Requirements
- Two years of experience in customer service.
- One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
- Regular and consistent attendance is essential for this role.
Nice To Haves
- Demonstrated ability to learn new processes and tools quickly
- Maintains a positive and professional attitude
- Skilled in explaining complex rules and regulations in clear, accessible terms
- Dependable and committed to consistent attendance
- Proficient in navigating multiple computer programs to locate and apply resources
- Strong analytical skills to identify the core of customer questions and provide accurate, tailored responses
- Effective active listening and communication abilities
- Able to read maps and interpret property lines, deeds, contracts, and related documents
- Familiarity with controlled hunt drawings and associated processes
Responsibilities
- Provides high-quality customer service by responding to inquiries about fish and wildlife licenses, regulations, and agency services.
- Supports license agents and customers through email, phone, and in-person assistance.
- Explains ODFW rules and statutory requirements.
- Troubleshoots issues with the Electronic License System (ELS).
- Monitors and reports system concerns to appropriate staff.
- Supports a variety of agency activities.
Benefits
- 11 paid holidays a year
- Competitive benefits package
- Advancement and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
