Customer Service Representative

Azelis•Warwick, RI

3d•Onsite

About The Position

This role involves processing customer orders accurately and efficiently, ensuring compliance with all customer requirements. The representative will also handle various customer requests and issues, process sample requests, and assist with general office duties assigned to the customer service department. The position requires strong analytical, problem-solving, and communication skills, along with the ability to work effectively in a team environment and manage multiple priorities.

Requirements

Must be able to multi-task.
Ability to organize work as required to meet customer demands or corporate demands.
Ability to prioritize work, determining what is critical and needs to be completed.
Synthesizes complex or diverse information.
Collects and researches data.
Uses intuition and experience to complement data.
Designs workflows and procedures.
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in group problem solving situations.
Uses reason even when dealing with emotional topics.
Assesses own strengths and weaknesses.
Pursues training and development opportunities.
Strives to continuously build knowledge and skills.
Shares expertise with others.
Speaks clearly and persuasively in positive or negative situations.
Listens and gets clarification.
Demonstrates group presentation skills and a good command presence.
Participates in meetings.
Writes clearly and informatively.
Presents numerical data effectively.
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Understands business implications of decisions.
Displays orientation to profitability.
Demonstrates knowledge of market and competition.
Aligns work with strategic goals.
Works within approved budget.
Develops and implements cost saving measures.
Contributes to profits and revenue.
Conserves organizational resources.
Treats people with respect.
Keeps commitments.
Inspires the trust of others.
Works with integrity and ethically.
Develops strategies to achieve organizational goals.
Understands organization's strengths & weaknesses.

Nice To Haves

4 year college graduate

Responsibilities

Answer telephone and follow up as needed.
Process orders, including taking orders, printing orders, allocating inventory or completing purchase orders for direct shipments, arranging freight, and meeting customer-specific instructions.
Provide order acknowledgments, update comments for all orders, provide timely updates to customers on the delivery of their POs, and review customer PO instructions for accuracy against Chempax comments.
Interface with customers regarding their orders and resolve any problems that may occur.
Process direct shipments with suppliers and carriers.
Process sample requests.
Handle customer complaints, including documentation, disposition, and corrective action.
Maintain Certificate of Analysis files.
Maintain and update customer information such as address and telephone number in Chempax.
Update customer comments with regard to specific customer requirements.
Perform general office duties such as filing, copying, faxing, and word processing.
Maintain a clean and safe working environment.
Promote teamwork within the department and across all departments and affiliates.
Understand and adhere to department procedures and policies.
Adhere to and support the principles of Responsible Distribution™.
Assume other activities and responsibilities as directed.