Customer Service Representative

Little River Medical Center • Myrtle Beach, SC

12d • Onsite

About The Position

The Customer Service Representative (CSR) at the Carolina Forest Office is responsible for the day-to-day front office activities. This includes answering phones, scheduling appointments, registering patients, collecting patient payments, filing and pulling charts, and other customer service duties as requested. Little River Medical Center (LRMC) is a non-profit community health center dedicated to providing exceptional health services and quality, compassionate care to everyone in Horry County, offering a wide range of affordable health and support services for families.

Requirements

• High School diploma or GED
• Customer Service Experience

Nice To Haves

• Bilingual English/Spanish

Responsibilities

• Greets patients, staff, and visitors in a pleasant, professional manner.
• Establishes and maintains effective, productive relations with co-workers, supervisors, patients, and the public.
• Performs daily appointment scheduling.
• Answers incoming calls.
• Makes patient appointment reminder calls.
• Retrieves medical records.
• Maintains a neat and organized work area.
• Maintains an adequate amount of supplies.
• Files charts on a daily basis.
• Pulls charts for the next day.
• Keeps the medical records room and front office in neat order.
• Registers and/or updates patient demographic information into the patient account system daily.
• Enters patient encounter data (charges) into the patient accounting system at the end of the patient visit daily.
• Collects and enters patient payments.
• Maintains an accurate daily patient activity report, including scheduled, no-show, re-scheduled, and canceled appointments.
• Provides a monthly activity report to the supervisor.
• Reconciles daily total charges and total collections entered to the patient accounting system with actual cash collection and patient encounter forms.
• Prepares daily bank deposit.
• Certifies and/or re-certifies patients who qualify for sliding fee (SFS) based upon established criteria.
• Displays flexibility as patient flow changes.
• Attends all in-service training as required.
• Maintains patient confidentiality at all times.
• Maintains Center confidentiality and Code of Compliance per policy.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Employer matched 403B Retirement Plan
• Paid Vacation time
• Sick time
• Paid Holidays
• Paid qualifying Administrative Leave
• Employer Paid Health Benefits: Life / AD&D Policies
• Short/Long Term Disability
• Employee Assistant Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED