Customer Service Representative

My Office Pro•London, KY

20d•Onsite

About The Position

Our team is growing! We are currently looking for a full-time Customer Service Representative! If you are a highly organized, tech-savvy, and detail-oriented person, this position may be a great fit for you! No previous payroll experience is required - we'll teach you all you need to know! Who is My Office Pro? We are a small, yet rapidly growing, payroll company that provides payroll and human capital management services to a diverse range of businesses across the United States. Our mission is to deliver quality back-office and HR support to our clients so they can focus on taking care of their employees and running their businesses. We understand our success depends on our team, which is why we offer competitive pay, profit-sharing bonuses, and a healthy work/life balance in our casual and collaborative office. We firmly believe that laughter in the workplace is both important and healthy, so we take the time to have fun together even while we work hard.

Requirements

Service-First Attitude
Dependable
Multi-Tasker
Critical-Thinker
Flexible
Detail-Oriented
Willing to use the resources available to them to troubleshoot issues independently, while also recognizing when they need to ask for additional help.

Responsibilities

Communicate with clients from a wide variety of businesses via email and telephone
Assist clients with questions about payroll, reporting, and HR needs
Communicate pertinent client info to various team members
Maintain a rapport with assigned clients
Gather and pass client info to the payroll team to ensure payrolls are completed on time