Customer Service Representative

DHL (Supply Chain) • South Annville Township, PA

13d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative. At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include exceptional email communication skills along with data organization. Skill with outlook and excel are a must for this position. This role is responsible for processing orders and preparing correspondence to fulfill customer needs. The representative will provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Requirements

• Exceptional email communication skills
• Data organization skills
• Skill with Outlook
• Skill with Excel
• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• 0-12 months of warehouse experience

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.
• Reach out to transportation carriers, obtain the driver information for specific loads and communicate that information to the team at the welcome center.
• If a different driver arrives, reach out to the carriers again before the loads can be brought in or dispatched.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED