Customer Service Representative
Brenntag•Tonawanda, NY
•Hybrid
About The Position
Brenntag is seeking a Customer Service Representative to join our team. This role is crucial in ensuring customer satisfaction and maintaining strong client relationships. We are looking for an individual who is passionate about providing excellent service and contributing to a dynamic work environment. This position offers a unique opportunity to be part of a leading global company with a strong commitment to diversity and inclusion.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in a customer-facing role.
- High school diploma or equivalent.
Nice To Haves
- Experience in the chemical distribution industry.
- Familiarity with order processing systems.
- Additional language skills.
Responsibilities
- Serve as the primary point of contact for customer inquiries and issues.
- Process customer orders and ensure timely delivery.
- Collaborate with sales and logistics teams to resolve customer concerns.
- Maintain accurate customer records and update information as needed.
- Provide information about products and services.
- Handle customer complaints and find effective solutions.
- Contribute to improving customer service processes.
Benefits
- Competitive and fair salary
- Comprehensive health insurance
- Retirement savings plan
- Flexible working hours and remote work options
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
