Customer Service Representative

Waste Connections•The Dalles, OR

11d•Onsite

About The Position

The Dalles Disposal, a Waste Connections company, is looking for a high energy Customer Service Representative to work in our call center in The Dalles, Oregon. Schedule is Monday-Friday Shift is 8:00 AM - 5:00 PM with an hour lunch break and two scheduled 15-minute breaks. Starting wage is $22.12/hour with an increase to $23.62 after 6-months of employment pending a positive performance review. Additional opportunities for monthly performance based incentives. Previous waste experience is a huge plus!

Requirements

Ability to read, write, comprehend and communicate in English.
2 years of Customer Service experience in a high call volume atmosphere.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

High school diploma or equivalent preferred.
Experience with MS Word, Excel, and Email preferred.
Previous waste experience is a huge plus!

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Work in a fast paced, cooperative, high call volume environment with very detailed expectations.
Solicit sale of new or additional services.
Assist in other areas as needed.