Customer Service Rep(03152) - 1660 S Congress Ave Unit 7

Domino's Franchise•Boynton Beach, FL

11h•Onsite

About The Position

A Domino’s Customer Service Representative serves customers in person and over the phone while helping prepare and serve food and maintain the store. The role offers in-store training and support, and may provide opportunities for career growth within Domino’s. Work can be part time or full time, with shifts during hungry hours of the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Verbal, writing, and telephone skills sufficient to take and process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Ability to perceive depth and differentiate between hot and cold surfaces.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds and carry items such as ingredient cans, sauce, and dough trays.
Ability to push or pull trays on dollies, occasionally climb stairs or a ladder, bend, crouch or squat, and reach continuously.
Ability to use hands continuously and frequently use one or both hands; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to work in varying or adverse weather outside and in store conditions that include temperatures from 36 degrees in the cooler to 90 degrees and above, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to perform repetitive tasks, work alone and with others, work under stress, deal with people, and make judgments and decisions.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process customer orders over the phone and in person, including entering orders by computer keyboard or touch screen.
Address customer concerns and communicate with customers and co-workers.
Handle cash and make accurate monetary change.
Upsell products.
Make pizzas and prepare other food products while following food and portion controls, hygiene, and food-safety practices.
Operate store equipment and stock ingredients and supplies from deliveries in storage, work areas, and the walk-in cooler.
Receive deliveries, prepare products, take inventory, and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and take out trash or complete other outside tasks.
Work independently and with others, perform repetitive tasks, and meet quality-control standards.