Customer Service Rep(08785) - 2317 W University Dr
About The Position
The Customer Service Representative provides customer support at the 2317 W University Dr location in Denton, United States. The role responds to customer inquiries by phone, email, and in person; resolves complaints; processes orders, refunds, and exchanges; and maintains customer records. The representative keeps current on products, services, and company policies, collaborates with other departments, and escalates complex issues when appropriate. The position also involves supporting colleagues and contributing to a positive team environment. The role is performed on-site and includes the physical and environmental conditions described in the posting. These include standing and walking for most tasks, occasional sitting for paperwork, handling items weighing up to 50 pounds, and exposure to varying temperatures, weather, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Work may involve repetitive tasks and frequent reaching, bending, hand use, and coordination.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and basic computer skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent.
- Ability to work on-site at the Denton location (2317 W University Dr).
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Address and resolve customer complaints in a timely and professional manner.
- Process orders, refunds, and exchanges accurately.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with other departments to ensure customer satisfaction.
- Document customer interactions and update customer records in the system.
- Identify and escalate complex issues to appropriate team members when necessary.
- Contribute to a positive team environment and support colleagues as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
