1st Shift Cold Storage Warehouse CSR - (8:30a - 5p)

Vertical Cold Storage LLC•Richardson, TX

1d•Onsite

About The Position

Vertical Cold Storage is seeking an experienced Customer Service Professional to join our team as a Customer Service Representative. We are a leader in our industry and an employer of choice, offering a competitive wage and a comprehensive benefits package. This role is responsible for ensuring customer satisfaction for assigned accounts by accurately and timely processing transactions according to established procedures.

Requirements

High school diploma or its equivalent.
2-3 years of customer service or warehouse office experience.
Strong computer skills in Word, Excel, and Outlook.
Attention to detail.
Problem-solving abilities.
Excellent communication skills with the ability to read and write English.

Nice To Haves

Prior warehouse/distribution experience preferred.

Responsibilities

Act as a liaison between the warehouse and the customer, responding to inquiries, processing orders, and handling complaints promptly and courteously.
Report any customer feedback or signs of dissatisfaction to management.
Check drivers in/out and assign doors in coordination with dock operations, notifying the warehouse of arrivals and schedules.
Accurately enter receipts for product into the system, following procedures and customer instructions.
Finalize receipts to confirm counts, verify discrepancies, document them, and ensure accurate product location in the system.
Validate that orders are accurately entered according to procedures and customer instructions, and effectively communicate them to warehouse staff and affected personnel.
Ensure product is allocated to orders in line with customer instructions and has been properly processed and shipped from the WMS system.
Accurately bill customers for services in a timely fashion based on established tariff rates and any negotiated rates.
Resolve problems by clarifying issues, determining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or company procedures.
Operate a multi-line phone system, ensuring expedient and courteous responses.
Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support assigned duties of management to assist in the business of the facility.