Customer Service Representative

FLSmidth • Tucson, AZ

22d • Onsite

About The Position

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us by joining our Customer Service team in our PCV Technology Center.

Requirements

• College degree plus one to two years related experience and/or training.
• MUST be able to type approximately 70 wpm-Test administered
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice To Haves

• Preference will be given to candidates who are currently eligible to work in the United States and located in Tucson, AZ as relocation is not offered for this role.

Responsibilities

• Responsible for handling the processing and scheduling of parts/unit orders for all the customer service department.
• Responsible for handling our aftermarket parts quotes.
• Work daily with intercompany offices in getting unit and system orders written up and put through the system in a timely manner.
• Utilize deep understanding of inventory movements and availability to strategize paths for optimal deliveries.
• Maintain stocking levels through utilizing efficient channels of communication with sales engineers and clients regarding usage and delivery requirements.
• Assists other customer service agents with overflow work as needed.
• Covers the front desk on a rotational schedule.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Benefits

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Employee Assistance Program
• A global network of supportive colleagues and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level