Customer Service Representative
RTO National•Greenville, SC
•Hybrid
About The Position
The Customer Service Representative will be responsible for responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers. The ideal candidate will answer inbound calls, assist the collections team in maintaining past due accounts, provide first-class customer service, and be a subject matter expert in all things customer service related.
Requirements
- Active listening skills
- Understanding of technology, software applications, phone and computer systems
- Attention to detail
- Excellent customer service skills
- Prior experience in a related field
- A high school diploma or GED
Nice To Haves
- Bilingual in English/Spanish is highly desirable
Responsibilities
- Respond to customer service-related questions via inbound calls, texts, or email
- Manage the welcome call process for new customers
- Answer inbound calls
- Assist our collections team in maintaining past due accounts
- Provide first class customer service to our customers
- Be a subject matter expert in all things customer service related!
Benefits
- Monthly Bonus Potential
- Hybrid Scheduling Potential
- An Engaged Leadership Team
- Hands-On Training
- Total Rewards Program
- Healthy Lunch Program
- Ergonomic Benefits
- Paid Time Off & Paid Holidays
- Employee Assistance Program
- Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
- Health Savings Account Eligibility
- 401(k) Plan with a Safe Harbor Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
