Customer Service Representative

John Deere

1d • Onsite

About The Position

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa - Function: Customer Experience (CA)Title: Customer Service Representative - 120410 Onsite/Remote:Onsite Position

Requirements

• Bi-lingual in Spanish and English proficient in both verbal and written
• Ability to work an eight hour shift (hours 5:00 am to 5:00 pm) and occasional holidays to support the business
• Six months or more experience with customer service / support experience
• Skills in interpersonal communications, negotiation, and conflict resolution
• High comfort level and experience with consumer software applications
• Comfortable working in a call center environment seated for long periods of time
• Must be 18 years of age or older to apply

Nice To Haves

• Agriculture operations experience, including precision farming experience
• Work experience in agriculture or technology dealer channels
• Strong computer and troubleshooting skills

Responsibilities

• Provide front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Support bilingual English-Spanish language needs for the service center business operations
• Provide support via multiple channels (telephone, email, and chat)
• Effectively document each interaction within the Case & Contact Management System
• Create and maintain support tools/solutions available online

Benefits

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level