Administration / Customer Service

Plainville•Worcester, MA

3d•Onsite

About The Position

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Requirements

Phone-based customer service experience - call center experience a plus
Ability to multitask
Ability to prioritize job tasks based on the company's daily schedule and needs
Self motivated
Works efficiently as a team member and individually
Excellent attention to detail and ability to ask questions
Reliability is a must
Problem-solving mentality
Pleasant disposition
Flexibility

Nice To Haves

call center experience

Responsibilities

Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
Reviewing information in job files and capturing additional information as needed
Answers telephone calls, greets visitors, and resolves routine and complex inquiries
Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
Utilizing multiple databases to ensure job information is accurate
Additional projects on an as-needed basis