Customer Service Representative

Lucky Dog Bark & Brew Lake Norman • Cornelius, NC

3d • Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Lucky Dog Bark & Brew Lake Norman, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor.
• Team Player: Works together well with others.
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills.
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift.
• Dog Lover: Passion for working with animals a must!

Nice To Haves

• Previous experience in a customer service role preferred.
• A drive to meet and exceed client expectations is paramount.

Responsibilities

• Greet pets and their humans when they arrive at the resort.
• Answer phone calls and emails, providing information about boarding, grooming, and daycare services.
• Provide basic information about pet care and resort policies.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs for pets.
• Check dogs into daycare, boarding, and grooming.
• Contact veterinarians to obtain vaccine or other needed information regarding pets.
• Use kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information.
• Communicate with grooming and kennel staff regarding dogs and their needs.
• Escort pets to play areas/kennels.
• Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, cleaning windows, and wiping down counters.
• Keep the desk and papers clean and organized.
• Be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Benefits

• Discounted daycare and boarding for your own dog.
• Medical/vision/dental plans (for full-time employees).
• 401k (for full-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed