Customer Service Rep- GUI- Weekend- conversion
About The Position
We’re seeking a Customer Service Representative (GUI) to support daily customer interactions and order-related activities in a fast‑paced warehouse environment. This role partners closely with customers, the on‑site management team, and warehouse personnel to ensure efficient handling of inquiries, orders, shipments, and billing. Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.
Requirements
- High School Diploma or GED; or equivalent combination of experience and education.
- 3 years verifiable customer service experience.
- Strong written and verbal communication skills.
- Outstanding computer and data entry skills.
- Proficient in Microsoft Office suite.
Nice To Haves
- Bachelor’s degree in business or similar discipline preferred.
Responsibilities
- Respond to customer inquiries, process orders, and handle complaints in a prompt, courteous, and effective manner.
- Work closely with customers and on-site management to handle product inquiries, special requests, or discrepancies.
- Manage shipping and receiving processes.
- Handle billing and invoicing.
Benefits
- Shift Differential: $1.50
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
