Customer Service Representative

ADMAR PA LLC•Millcreek Township, PA

7d•Onsite

About The Position

The Customer Service Representative will greet customers, generate sales and rental revenue by providing a consultative sales approach to both walk-in and call-in customers. This role is responsible for providing outstanding customer service and acting as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. The representative will write contracts, process reservations, assign equipment, and quote rental rates during phone conversations, aiming for one-call resolution. They will act as a product expert and consultant to customers, handle small equipment sales for walk-in customers, and ensure the store looks amazing by organizing the showroom and providing ideas to improve the customer experience. This role also involves establishing and maintaining professional relationships with all customers (external and internal), managing equipment rental guidelines and policies, and supporting the outside sales force. The ability and internal desire to learn and pursue self-improvement, along with the ability to work independently in a fast-paced environment, are essential. Other duties as assigned.

Requirements

Exceptional phone skills, customer service skills and common sense.
The ability to calculate figures; such as discounts, interest, and percentages.
Excel in a fast paced, highly urgent environment.
Ability to think on your feet, and natural inclination to go the extra mile to help the customer.
The ability to close the sale.
High School Diploma or equivalent.
2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
Highly competent computer and keyboarding skills (Microsoft Office).
The desire to learn new equipment and do on-line learning.
Strong verbal communication skills.
Verifiable references and a work history.

Nice To Haves

Accumatica or other ERP system knowledge a plus.
Prior experience of working with a variety of construction equipment a plus.

Responsibilities

Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
Writes contracts, process reservations, and assigns equipment.
Quotes rental rates during the phone conversation (one call resolution).
Serve as a product expert and consultant to the customers.
Handles small equipment sales for walk-in customers.
Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location.
Establish and maintain a professional relationship with all customers(External and Internal).
Accountable for managing the equipment rental guidelines and policies.
Support and act as liaison to the outside sales force.
Work independently in a fast-paced environment.
Performs other duties as assigned.