Customer Service Representative

TILLEY DISTRIBUTION INC • Riverside, MD

20d • $19 - $21 • Onsite

About The Position

Ensure and improve the client experience and empathize with client needs through effective communication, resolving issues by offering solutions, explanations, and/or other options.

Requirements

• High school diploma or equivalent
• 1-2 years of related experience
• Excellent verbal and written communication
• Service orientation
• Critical thinking
• Active listening
• Detail orientation

Responsibilities

• Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to the service area.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes orders, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED