Customer Service Representative

Enovis•Austin, TX

3d•Remote

About The Position

Join Enovis’ dynamic remote customer service and sales support team as a Customer Service Representative. The role provides friendly, professional customer support and general business assistance as part of the Customer Service Team. It supports Enovis Surgical, which provides patient-focused orthopedic solutions for joint replacement, including implants, surgical tools, and digital health technology. The position reports to the Supervisor, Customer Service and is listed in Austin, Texas.

Requirements

High school diploma or equivalent required.
2–4 years of relevant experience in customer service, sales operations, and/or logistics.
Excellent written and verbal English communication skills.
Strong organizational, problem-solving, and time management skills.
Customer-focused, action-oriented approach.
Integrity, trustworthiness, and a friendly, professional attitude.
Ability to work effectively both independently and within a team.
Must already have full-time work authorization in the United States, now and in the future, without requiring employment visa sponsorship.

Nice To Haves

Proficiency with ERP systems, Microsoft Outlook, Excel, Word, and Teams.

Responsibilities

Manage inquiries from internal and external customers and provide support by email, phone, and Microsoft Teams.
Explain products and services clearly and effectively to customers.
Process product returns, exchanges, and recall paperwork.
Collect necessary information and documentation for product complaints.
Use the ERP system to process orders for billing and restocking.
Handle credit rebills and facilitate inventory transfer requests.
Adhere to the monthly closing schedule.